採用企業
Hyperion Materials & Technologies
勤務地
東京都 23区
雇用形態
正社員
給与
400万円 ~ 500万円
≪Job Description & Position Highlights≫
- You will be responsible for order processing, customer service, and logistics coordination, delivering high-quality customer service.
- You will contribute to improving customer satisfaction and building long-term relationships, while honing your customer service skills.
- Through collaboration with overseas offices and internal departments, you will enhance your problem-solving and coordination skills.
- You will gain a wide range of experience in global operations that utilize English and in a dynamic environment.
【Job Responsibilities】
The prime focus of this role will be to ensure delivery of excellent customer service through prompt and accurate processing of orders, communication, and coordination with other departments to resolve inquiries and promote customer loyalty.
Reporting to the Region General Manager, the Customer Service Representative processes orders, corresponds and liaises with external logistic teams on inbound goods and fulfills customer inquiries to ensure customer satisfaction. Provides administrative support for Japan office & legal entity management.
＜Essential Duties and Responsibilities＞
- Acts as first point of customer contact for general inquiries such as order intake, pricing, products, scheduling, etc.
- Immediately enters all customer orders into ERP and confirm orders to customers with terms, pricing and accurate delivery schedules.
- Maintains accurate shipping/logistics details on all orders and continually update customers as needed.
- Maintains invoicing routines, consignments, and be a part of the collections process.
- Accepts and documents all returns/claims and follow up with the customer as needed.
- Documents all issues in the internal quality system.
- Sets up and maintain items and customers in ERP.
- Acts as liaison between customer, external sales force and company production and supply facilities.
- Obtains and evaluate all relevant information to process and resolve customer inquiries and complaints.
- Works with manufacturing to improve sales forecasts, availability and to ensure on-time shipments via scheduling, prioritization of processes, etc.
- Interfaces with freight couriers and freight forwarders.
- Provides administrative support for Japan office & legal entity management. In collaboration with Region General Manager, other functions and external professionals, prepare documents related to social welfare, tax, etc.
- Supports the planned office relocation from Yokohama to Tokyo.
【Employment Type】
Permanent employee
【Salary】
4 Million ~ 5 Million Yen
【Working Hours】
8am - 5pm JST
【Work Location】
Tokyo (Current headquarters: Yokohama)
【Holidays & Leave】
In accordance with company regulations
【Benefits & Welfare】
In accordance with company regulations
職務経験
3年以上
キャリアレベル
中途経験者レベル
英語レベル
ビジネス会話レベル
日本語レベル
ネイティブ
最終学歴
高等学校卒
現在のビザ
日本での就労許可が必要です
【Qualifications】
- Good interpersonal and communication skills at various levels
- Willingness to learn and work in a fast-paced growing team
- English skills to cater to a diverse customer base and cross-functional teams
*Ability to speak, write and read in English
- Minimum 5 years B2B customers service experience
- Industrial experience is welcomed
- A commitment to improving customer experience
- Understanding of the global incoterms 2020 standards
雇用形態正社員給与400万円 ~ 500万円
勤務時間: 8am - 5pm JST
休日・休暇: In accordance with company regulations
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
【求職者の方のお問い合わせについて】
■ 求人内容に関するお問い合わせ
CareerCrossは求人掲載サービスのため、各求人の詳細な職務内容や選考内容につきましては、掲載企業様より直接ご案内いただいております。
ご応募後、企業様から返信があった場合は、CareerCrossサイト内で企業の担当者様と直接やり取りが可能となります。求人内容や選考に関するご質問につきましては、企業様へ直接ご確認ください。
■ CareerCrossのサービスに関するお問い合わせ
CareerCrossのサービス利用方法等に関するお問い合わせにつきましては、以下までご連絡ください。
電話：03-5217-3900
問い合わせフォーム：https://www.careercross.com/suggestion
【CareerCross求人掲載企業様のお問い合わせについて】
Indeedでは求人の掲載停止や内容変更の手続きができません。
大変お手数ですが、該当のご依頼につきましてはCareerCross（当社）までご連絡いただけますと幸いです。
電話番号：03-5217-3900
メール：[email protected]
